Customer Help
Our team is always here to assist.
Common purchase queries answered
Frequently Asked Questions
Yes, we recommend it. You may send us a reference track to show us the sound you like.
If there are no reference tracks – no worries, we will pick up something similar to your song.
Mastering generally takes 1 – 3 days for single songs and 7 – 10 business days for full albums.
Mixing generally takes 3 – 7 days for single songs and 14 – 25 business days for full albums.
This is for your first version mix/master. Completion of the project depends on how many revisions you need to be done. Also depending on our current work load, the turnaround time may be slightly longer or shorter.
You can always check this information on the product page.
We always listen carefully to your vision. We always work until you are completely satisfied with the mastering / mixing or production and therefore never charge extra for revisions.
We have discounts for bulk deals. The size of the discount depends on the quantity of songs. You can always check it in the order window.
Once your project is completed, you will receive a high quality MP3 & WAV file of your Mixed and/ or Mastered song, along with any add-ons you have ordered.
We will not send you a copy of the session where we mixed and mastered.
Yes, we offer rush services on all services. An additional fees will apply accordingly. Please contact us for details if the rush service is not displayed on the product page.
We are located in Sweden. Central European Time Zone (UTC+01:00).
Of course!
You can contact us at info@mdsoundproductions.com
If you need to swap an item
Returns and Exchanges
You can find it here: Return and Refund policy
Yes, we offer a 14 day money-back guarantee only for Mastering and Mixing services . You can consult our Refund Policy for more information.
Here’s How it Works:
We mix / master the song and get it back to you within 1-7 business days. Once you take a listen you can either:
a) Email us saying you like the mix and want to move on to the revision process.
b) Email us telling us you don’t like the mix and want your money back.
If 7 days have passed after you received the order and you didn’t gave us a feedback then you will not be able to request a refund.
The customer support is offered by email. If you encounter a problem on our website, or need support during checkout you can always email us at: support@mdsoundproductions.com
Yes! Just email us about it in 48 hours at support@mdsoundproductions.com .