Contact: info@mdsoundproductions.com

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Customer Help

Our team is always here to assist.

Common purchase queries answered

Frequently Asked Questions

Yes, we recommend it. You may send us a reference track to show us the sound you like.

If there are no reference tracks – no worries, we will pick up something similar to your song.

We always listen carefully to your vision. We always work until you are completely satisfied with the mastering / mixing or production and therefore never charge extra for revisions.

We have discounts for bulk deals. The size of the discount depends on the quantity of songs. You can always check it in the order window.

Once your project is completed, you will receive a high quality MP3 & WAV file of your Mixed and/ or Mastered song, along with any add-ons you have ordered.

We will not send you a copy of the session where we mixed and mastered.

Yes, we offer rush services on all services. An additional fees will apply accordingly. Please contact us for details if the rush service is not displayed on the product page.

We are located in Sweden. Central European Time Zone (UTC+01:00).

The MDSOUNDPRODUCTIONS.com  online store is subject to Swedish and EU tax regulations which require sales tax, Value Added Tax (VAT), to be applied to orders from countries in the European Union (EU).

The exemption, according to EU rules and regulations, is if you represent a VAT registered company located in the EU (excluding Sweden), then you can get a direct VAT exemption by entering your company name and VAT identification number in the respective fields during the purchase checkout.

  • Customers purchasing as individuals from the EU will be charged with VAT (25%).
  • Customers with VAT registered companies in the European Union providing a valid VAT number and company postal address during the purchase checkout, may purchase with VAT exemption.
  • Customers from all other countries outside the European Union will not be charged any VAT.
If you need to swap an item

Returns and Exchanges

Yes, we offer a 14 day money-back guarantee only for Mastering and Mixing services . You can consult our Refund Policy for more information.

Here’s How it Works:

We mix / master the song and get it back to you within 1-7 business days. Once you take a listen you can either:

a) Email us saying you like the mix and want to move on to the revision process. 

b) Email us telling us you don’t like the mix and want your money back.

If 7 days have passed after you received the order and you didn’t gave us a feedback then you will not be able to request a refund.

The customer support is offered by email. If you encounter a problem on our website, or need support during checkout you can always email us at: support@mdsoundproductions.com

Worldwide Booking

Our services all around the world

Customer Satisfaction

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Tailor-Fit Results

You and your audience will love

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