Refund Policy
We are committed to delivering high‑quality creative and technical services. Because our work is customized, collaborative, and time‑based, refunds are handled differently than for physical products or automated digital tools.
General Policy
All services purchased through this website are non‑refundable.
Our work involves personalized strategy, creative development, and ongoing updates, which require time, expertise, and active collaboration from the client. Once a project has begun, the time invested cannot be reversed or returned.
Client Responsibility
To ensure the best results, clients are expected to:
- Provide timely feedback and necessary information
- Participate actively in the creative or technical process
- Review drafts, updates, and deliverables within reasonable timeframes
The quality and speed of the final outcome depend on this collaboration.
Project Satisfaction
While refunds are not offered, we are committed to your satisfaction.
If something does not meet your expectations, we will work with you to adjust, refine, or improve the deliverables within the scope of the service purchased.
Non‑Refundable Items
The following are strictly non‑refundable:
- All service packages purchased on this website
- Custom offers or services purchased outside the website (email, direct communication, etc.)
- Gift cards or promotional items
- Discounted or promotional services
Exceptional Circumstances
Refunds may be considered only in rare cases where:
- No work has begun
- No time or resources have been invested
- A clear administrative error occurred (e.g., duplicate payment)
Such cases are evaluated individually.
Contact
If you have questions about this policy or wish to discuss your project, contact us at:
info@mdsoundproductions.com